FAQ
General Questions
– S925 sterling silver is an alloy containing 92.5% pure silver and 7.5% other metals, usually copper. This combination enhances the strength and durability of the silver, making it ideal for fine jewelry.
– S925 sterling silver is generally hypoallergenic and suitable for most people with sensitive skin. However, those with severe allergies should consider consulting a dermatologist before wearing any new jewelry.
– To maintain the shine and quality of your sterling silver jewelry, store it in a dry, cool place, preferably in an anti-tarnish bag. Avoid exposure to chemicals, lotions, and perfumes. Clean it regularly with a soft polishing cloth or a mild soap solution.
Yes, sterling silver can tarnish when exposed to air and moisture. Regular cleaning and proper storage can minimize tarnishing. Using anti-tarnish strips or keeping jewelry in an airtight container can also help. Tarnishing occurs more rapidly when sterling silver comes into contact with agents such as perfume, salty air, sulfur in the air, skin creams, hairspray, chlorine, sea water, perspiration, medications excreted through the skin, and acidic skin pH. Hot and humid conditions also accelerate tarnish. To clean tarnish, gently scrub your jewelry with a soft toothbrush in diluted soapy water, dry thoroughly, and buff with a jewelry polishing cloth. This helps to remove dirt and grit that may gather between the links of your bracelet, causing wear and tear. For the best results, a professional cleaning twice a year is recommended to ensure your jewelry always looks beautiful and wears well.
Product-Specific Questions
We offer a variety of styles, including classic, contemporary, minimalist, and statement pieces. Each category has a wide selection to suit different tastes and occasions.
– While we do not offer custom jewelry design services, we do have personalized jewelry options. You can choose your own name or words to be engraved upon order if advertised as such.
Moissanite Jewelry Questions
– Moissanite is a gemstone that closely resembles diamonds in appearance but is more affordable. It has a higher refractive index than diamonds, making it incredibly sparkly. Moissanite is also highly durable and an excellent alternative to traditional diamonds.
– Moissanite jewelry can be cleaned with warm water, mild soap, and a soft brush. Avoid exposing it to harsh chemicals and store it separately to prevent scratches.
Charms and Charm Bracelets Questions
– Spacers are decorative and small in width, used to accentuate certain charms and add dimension to your bracelet. They can be placed on either side of a central bead or throughout the bracelet. We offer spacers in various shapes, sizes, and colors, including sterling silver, CZ, and enamel spacers.
– Stoppers have a silicone core that fits snugly to your bracelet, holding your charms in place. They are more difficult to put on initially, but become easier with use. Stoppers can separate sections of charms, keep charms in the center, and prevent charms from falling off when taking off the bracelet. They are both functional and decorative.
– A safety chain helps prevent your bracelet from slipping off if the clasp opens unexpectedly. It also makes it easier to put on and take off your bracelet. Safety chains come in various beautiful designs, adding both security and style to your bracelet.
– Adding charms to your bracelet is simple. Open the clasp of the charm bracelet, slide the charm onto the bracelet, and close the clasp securely. Some charms come with special clips or spacers to keep them in place.
– Our charms are designed to fit standard charm bracelets, including popular brands like Pandora. However, we recommend checking the dimensions of our charms against your bracelet to ensure compatibility.
– Absolutely! Our charms are designed to be versatile, allowing you to mix and match different styles to create a unique and personalized bracelet.
– Yes, we offer personalized charms where you can choose to engrave names, dates, or special messages if advertised as such.
Our charms are made from high-quality S925 sterling silver. Some charms also feature additional materials such as enamel, gemstones, or cubic zirconia for added embellishment.
– To keep your charm bracelet and charms in the best condition, store them in a dry place, avoid exposure to chemicals, and clean them regularly with a soft cloth. For more detailed care instructions, refer to our jewelry care guide.
– The number of charms that can fit on your bracelet depends on the size of the bracelet and the size of the charms. As a general rule, a standard 19 cm bracelet can comfortably hold about 15-20 charms, including spacers and clips.
– You can purchase charms individually or in sets. We offer a wide selection of individual charms so you can build your bracelet over time or select sets for a coordinated look. Keep an eye out for special offers like “buy 3 for the price of 2.”
Purchase and Shipping Questions
– Yes, we offer international shipping. Please refer to our shipping policy for details on delivery times and costs for different regions.
– At Brilliant Belle, your satisfaction is our top priority. We offer a 30-day money-back guarantee for valid reasons such as defects or incorrect items. Orders can be canceled until they are shipped. For a full breakdown of our policy, please refer to our Refunds & Returns Policy.
Warranty and Authenticity Questions
– All our silver products are stamped with S925, and moissanite pieces come with a certificate of authenticity.
Payment Methods
– We accept PayPal and PayPal debit/credit cards, ensuring safe and secure transactions.
Contacting Customer Service
– You can contact our customer service team via email at sales@brilliant-belle.com or use the WhatsApp chat button on our website for Q&A.
Additional General Questions
– We have a comprehensive Size Guide page that provides detailed instructions on how to measure and choose the correct size for rings, bracelets, and necklaces.
-Yes, we offer virtual/electronic gift cards in various denominations. They can be purchased on our website and are perfect for gifting.
– If your jewelry arrives damaged, please contact our customer service team immediately with your order number and a photo of the damaged item. We will arrange for a replacement or refund as per our return policy.
